2016/17 Annual Report
Complaints Resolution Statistics
Complaints Resolution Statistics –Received between March 1, 2016 and February 28, 2017
758Complaints Received
| Total | |
| Official Complaints Received under Health Professions Act s. 33 | 105 |
| Registrants Involved | 191 |
| Intake Correspondence | 758 |
| Pharmacy Operations and Drug Scheduling Act s. 17 Investigations | 35 |
| Inquiry Committee Dispositions Appealed to Health Professions Review Board | 4 |
| Inquiry Committee Files Referred to Discipline Committee | 2 |
| Complaints Recorded by Type (Some complaints may have more than one type) | |
| Medication-Related | 28 |
| Privacy/Confidentiality | 12 |
| Professional Conduct/Competency | 67 |
| Fitness of Practice | 8 |
| Business-Related | 5 |
| Unlawful Activity | 1 |
| Sexual Misconduct | 0 |
| Inquiry Committee Dispositions | |
| Total # of Files Reviewed and Disposed by Inquiry Committee | 209 |
| Total # of New Inquiry Committee Files Reviewed and Disposed | 103 |
| Total # of Inquiry Committee Reconsiderations | 61* |
| Total # of Inspector Reports Written Pursuant to s. 18 of the Pharmacy Operations and Drug Scheduling Act Reviewed by the Inquiry Committee | 45 |
* Some files have been reconsidered more than once.