March 1, 2020 - February 28, 2021 Total
Intake Activities
Total number of calls/emails 1056
Inquiry Committee Activities
Number of Health Professions Act section 33 (formal) complaints opened/received by the Inquiry Committee 150
  • Number of registrants involved
271
Formal Complaint Issues Breakdown
Medication related
(Includes: incorrect drug/quantity/dose, incorrect label, incorrect patient, drug interaction,compounding error, inaccurate PharmaNet recordkeeping, inaccurate delivery)
47
Privacy / confidential 9
Profressional misconduct
(
Includes: sexual misconduct, off-duty conduct,conduct unbecoming, unprofessional conduct,breach of undertaking, incentives, regulatory non-compliance)
41

Competency and practice issues
(Includes: knowledge issues, professional judgment issues, inadequate patient counselling, inaccurate recordkeeping, poor supervision of staff and management of pharmacy)

44
Medication review 2
Fitness to practice
(Includes: Duty to report)
11
Unauthorized practice
(Includes: practicing without licence, practicing outside of scope, sale of scheduled drugs on unlicenced premised)
35
Unlawful activity
(Includes: forgery, theft, diversion)
4
Methadone 15
Other 5
Total Number of Meetings
Number of files disposed/reviewed 289
  • Number of new files disposed
  • Number of reconsiderations*
  • Number of Pharmacy Operations and Drug Scheduling Act section 18 reports
137
100
52
Dispositions**
Health Professions Act section 33(6)(a)
No further action
41
Health Professions Act section 33(6)(b)
Letter of advice, directed for further investigation, letter of apology, refrerred to another entity
52
Health Professions Act section 33(6)(c) & 36(1)
Consent agreement (Remedial action by consent, reprimand)
182
Health Professions Act section 33(6)(d)
Direct Registrar to issue citation
2
Health Professions Act section 32(3)(a) & section 32(3)(b)
Dismissal by Registrar
1
Health Professions Act section 32.2(4)(b)
Duty to report
4
Health Professions Act section 32.3(3)(b)
Duty to report respecting hospitalized registrant
4
Health Professions Act section 37.1(1)
Consent order
4
Cancellation of registration 1
Total number of complaints via HPRB 1

*Some files may have been reconsidered more than once.
** Some files may have more than one disposition (e.g. The registrant may have agreed to sign a consent agreement and provide a letter of apology to the complainant).

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