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Complaints Statistics

March 1, 2020 - February 28, 2021 Total
Intake Activities
Total number of calls/emails 1056
Inquiry Committee Activities
Number of Health Professions Act section 33 (formal) complaints opened/received by the Inquiry Committee 150
  • Number of registrants involved
 271
Formal Complaint Issues Breakdown
Medication related
(Includes: incorrect drug/quantity/dose, incorrect label, incorrect patient, drug interaction,compounding error, inaccurate PharmaNet recordkeeping, inaccurate delivery)		 47
Privacy / confidential 9
Profressional misconduct
(Includes: sexual misconduct, off-duty conduct,conduct unbecoming, unprofessional conduct,breach of undertaking, incentives, regulatory non-compliance)		 41

Competency and practice issues
(Includes: knowledge issues, professional judgment issues, inadequate patient counselling, inaccurate recordkeeping, poor supervision of staff and management of pharmacy)

 44
Medication review 2
Fitness to practice
(Includes: Duty to report)		 11
Unauthorized practice
(Includes: practicing without licence, practicing outside of scope, sale of scheduled drugs on unlicenced premised)		 35
Unlawful activity
(Includes: forgery, theft, diversion)		 4
Methadone 15
Other 5
Total Number of Meetings
Number of files disposed/reviewed 289
  • Number of new files disposed
  • Number of reconsiderations*
  • Number of Pharmacy Operations and Drug Scheduling Act section 18 reports
 137
100
52
Dispositions**
Health Professions Act section 33(6)(a)
No further action		 41
Health Professions Act section 33(6)(b)
Letter of advice, directed for further investigation, letter of apology, refrerred to another entity		 52
Health Professions Act section 33(6)(c) & 36(1)
Consent agreement (Remedial action by consent, reprimand)		 182
Health Professions Act section 33(6)(d)
Direct Registrar to issue citation		 2
Health Professions Act section 32(3)(a) & section 32(3)(b)
Dismissal by Registrar		 1
Health Professions Act section 32.2(4)(b)
Duty to report		 4
Health Professions Act section 32.3(3)(b)
Duty to report respecting hospitalized registrant		 4
Health Professions Act section 37.1(1)
Consent order		 4
Cancellation of registration 1
Total number of complaints via HPRB 1

*Some files may have been reconsidered more than once.
** Some files may have more than one disposition (e.g. The registrant may have agreed to sign a consent agreement and provide a letter of apology to the complainant).

 

Licensure Statistics 

Licenced Pharmacies

  2020/21 2019/20 2018/19
Community      
Beginning of year 1370 1358

1353
    Add: Opening 60 37 32
    Add: Change of Licence Type 0 1 0
    Add: Reinstated 0 1 1
    Add: Transfer from Suspended 0 0 ~
    Less: Suspended 0 0 0
    Less: Cancelled -3 -1 -1
    Less: Permanently Closed -22 -25 -26
    Less: Change of Licence Type 0 0 -1
    Less: Licence Expired (Eligible to Reinstate) -1 -1 ~
Fiscal year end 1404 1370 1358
       
Hospital      
Beginning of year 73 72 71
    Add: Opening 0 1 1
    Add: Change of Licence Type 0 0 0
    Add: Reinstated 0 0 ~
    Add: Transfer from Suspended 0 0 ~
    Less: Suspended 0 0 ~
    Less: Cancelled 0 0 ~
    Less: Permanently Closed 0 0 0
    Less: Change of Licence Type 0 0 0
    Less: Licence Expired (Eligible to Reinstate) 0 0 ~
Fiscal year end 73 73 72
       
Education      
Beginning of year 4 4 4
    Add: Opening 0 0 0
    Add: Change of Licence Type 0 0 ~
    Add: Reinstated 0 0 ~
    Add: Transfer from Suspended 0 0 ~
    Less: Suspended 0 0 ~
    Less: Cancelled -1 0 ~
    Less: Permanently Closed 0 0 0
    Less: Change of Licence Type 0 0 0
    Less: Licence Expired (Eligible to Reinstate) 0 0 ~
Fiscal year end 3 4 4
       
Satellite      
Beginning of year 11 9 9
    Add: Opening 2 2 1
    Add: Change of Licence Type 0 0 0
    Add: Reinstated 0 0 ~
    Add: Transfer from Suspended 0 0 ~
    Less: Suspended 0 0 ~
    Less: Cancelled 0 0 ~
    Less: Permanently Closed 0 0 -1
    Less: Change of Licence Type 0 0 0
    Less: Expired (Eligible to Reinstate) 0 0 ~
Fiscal year end 13 11 9
       
Telepharmacy      
Beginning of year 13 13 12
    Add: Opening 0 1 0
    Add: Change of Licence Type 0 0 1
    Add: Reinstated 0 0 ~
    Add: Transfer from Suspended 0 0 ~
    Less: Suspended 0 0 ~
    Less: Cancelled 0 0 ~
    Less: Permanently Closed -1 0 0
    Less: Change of Licence Type 0 -1 0
    Less: Licence Expired (Eligible to Reinstate) 0 0 ~
Fiscal year end 12 13 13

 

Practice Review Statistics

 

Type of Review Phase Pharmacy Pharmacy Professionals Pharmacists Pharmacy Technicians
In-Person 1 10 27 23 4
Virtual 1 0 370 322 48
In-person 2 1 19 15 4
Virtual 2 0 111 67 44

 

Registration Statistics

Pharmacist Pre-Registration

  2020/21 2019/20 2018/19
Category (# of applicants)      
Canadian Free Trade Agreement (CFTA) 96 124 131
New Grad/Non-CFTA 12 24 24
IPG/USA 56 59 76
Reinstatement 21 28 36
CFTA-Reinstatement 15 16 21
Fiscal year end total (# of new applicants) 200 251 288

 

Full Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 6354 6269 6079
    Add: New Registrants (Includes Transfer from Temporary Registration) 329 359 392
    Add: Reinstated 17 22 36
    Add: Reinstated Following Late Registration Renewal 60 44 ~
    Add: Transfer from Suspended 9 9 9
    Less: Transfer to Former (voluntary or >90 days late) -195 -248 -216
    Less: Transfer to Non-Practising -14 -19 -15
    Less: Transfer to Former (Eligible for Late Registration Renewal) -65 -69 ~
    Less: Deceased -3 -3 -4
    Less: Suspended (by Complaints and Investigations) -15 -10 -12
    Less: Cancelled (by Complaints and Investigations) 0 0 0
Fiscal year end total 6477 6354 6269

 

Non-Practising Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 53 49 49
    Add: Transfer from Full Pharmacist 13 20 15
    Add: Reinstated Following Late Registration Renewal 5 1 ~
    Add: Transfer from Temporary 0 ~ ~
    Add: Transfer from Suspend 0 0 ~
    Less: Reinstated to Full Pharmacist 0 -2 -3
    Less: Transfer to Former (voluntary or >90 days late) -10 -13 -12
    Less: Transfer to Former (Eligibile for Late Registration Renewal) -5 -2 ~
    Less: Transfer to Temporary -4 ~ ~
    Less: Deceased 0 0 0
    Less: Suspended (by Complaints and Investigations) 0 0 0
    Less: Cancelled (by Complaints and Investigations) 0 0 0
Fiscal year end total* 52 53 49

 

Limited Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 4 3

1
    Add: New Applicants 0 9 6
    Add: Reinstated Following Late Registration Renewal 0 0 ~
    Add: Transfer from Suspended 0 0 ~
    Less: Registered as Full Pharmacist 0 -7 -4
    Less: Transfer to Former (voluntary, >90 days late or exceeded maximum # of renewals) 0 0 ~
    Less: Transfer to Former (Eligibile for Late Registration Renewal) -1 -1 ~
    Less: Deceased 0 0 ~
    Less: Suspended (by Complaints and Investigations) 0 0 ~
    Less: Cancelled (by Complaints and Investigations) 0 0 ~
Fiscal year end total 3 4 3

 

UBC Student Pharmacists Registration

  2020/21 2019/20 2018/19
Year 1 255 228 221
Year 2 226 215 212
Year 3 210 216 219
Year 4 217 210 203
Fiscal year end total 878 869 855

 

Student (Non-UBC) Pharmacists Registration

  2020/21 2019/20 2018/19
Fiscal year end total 13 4 13

 

Student Temporary Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 0 ~ ~
    Add: New Applicants 6 ~ ~
    Add: Transfer from Suspended 0 ~ ~
    Less: Cease Registration (volunatry) 0 ~ ~
    Less: Registered as Other Registration Classes -1 ~ ~
    Less: Deceased 0 ~ ~
    Less: Suspended (by Complaints & Investigations) 0 ~ ~
    Less: Cancelled (by Complaints & Investigations) 0 ~ ~
Fiscal year end total 5 ~ ~

 

Limited Temporary Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 0 ~ ~
    Add: New Applicants 220 ~ ~
    Add: Transfer from Other Categories 0 ~ ~
    Add: Transfer from Suspended 0 ~ ~
    Less: Transfer from Full Pharmacist -176 ~ ~
    Less: Cease Registration (voluntary) and Transfer Back to Previous Category -3 ~ ~
    Less: Deceased 0 ~ ~
    Less: Suspended (by Complaints & Investigations) 0 ~ ~
    Less: Cancelled (by Complaints & Investigations) 0 ~ ~
Fiscal year end total 41 ~ ~

 

Temporary Pharmacists Registration

  2020/21 2019/20 2018/19
Beginning of Year 0 ~ ~
    Add: New Applicants (including Transfer from Non-Practising and Former) 49 ~ ~
    Add: Transfer from Suspended 0 ~ ~
    Less: Transfer to Full Pharmacist -5 ~ ~
    Less: Cease Registration (volunatry) and Transfer to Previous Registration Classes 0 ~ ~
    Less: Deceased 0 ~ ~
    Less: Suspended (by Complaints & Investigations) 0 ~ ~
    Less: Cancelled (by Complaints & Investigations) 0 ~ ~
Fiscal year end total 44 ~ ~

 

Pharmacy Technicians Pre-Registration 

  2020/21 2019/20 2018/19
Category (# of applicants)      
Canadian Free Trade Agreement (CFTA) 17 20 17
New Grad 96 115 113
Reinstatement 7 7 11
CFTA-Reinstatement 2 1 1
Fiscal year end total (# of new applicants) 122 143 142

 

Pharmacy Technicians Registration

  2020/21 2019/20 2018/19
Beginning of Year 1654 1576 1510
    Add: New Registrants (includes Transfer from Temporary Registration) 75 107 94
    Add: Reinstated 6 7 14
    Add: Reinstated Following Late Registration Renewal 10 9 ~
    Add: Transfer from Suspended 0 0 0
    Less: Transfer to Former (voluntary or >90 days late) -37 -28 -34
    Less: Transfer to Non-Practising -2 -2 -6
    Less: Transfer to Former (Eligible for Late Registration Renewal) -18 -15 ~
    Less: Deceased 0 0 0
    Less: Suspended (by Complaints and Investigations) -1 0 -2
    Less: Cancelled (by Complaints and Investigations) 0 0 0
Fiscal year end total 1687 1654 1576

 

Non-Practising Pharmacy Technicians Registration

  2020/21 2019/20 2018/19
Beginning of Year 3 7 5
    Add: Transfer from Pharmacy Technician 2 2 6
    Add: Reinstated Following Late Registration Renewal 0 0 0
    Add: Transfer from Suspended 0 0 ~
    Less: Reinstate to Pharmacy Technician 0 -4 -1
    Less: Transfer to Former (voluntary or >90 days late) -2 -1 -3
    Less: Transfer to Former (Eligible for Late Registration Renewal) 0 -1 ~
    Less: Deceased 0 0 0
    Less: Suspended (by Complaints and Investigations) 0 0 0
    Less: Cancelled (by Complaints and Investigations) 0 0 0
Fiscal year end total 3 3 7

 

Temporary Pharmacy Technicians Registration

  2020/21 2019/20 2018/19
Beginning of Year 0 ~ ~
    Add: New Applicants (including Transfer from Non-Practising and Former) 5 ~ ~
    Add: Transfer from Suspended 0 ~ ~
    Less: Transfer to Full Pharmacist -2 ~ ~
    Less: Cease Registration (volunatry) and Transfer to Previous Registration Classes 0 ~ ~
    Less: Deceased 0 ~ ~
    Less: Suspended (by Complaints & Investigations) 0 ~ ~
    Less: Cancelled (by Complaints & Investigations) 0 ~ ~
Fiscal year end total 3 ~ ~

 

 

Authorized for Administration by Injection & Intranasal Route

  2020/21 2019/20 2018/19
Pharmacists (Full and Limited) 4345 4203 4109
Pharmacists (Temporary, Temporary Limited, Temporary Student) 36 ~ ~
UBC Students ( 3rd and 4th Year) 285 344 306
Fiscal year end total 4666 4547 4415

 

Notes:
* Due to reporting statistics based on payment date, there are variances between previous fiscal year end count and current fiscal year begin count

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