In the 2020/21 fiscal year, the College conducted a number of stakeholder engagements and collaborated with health care partners to help solicit input on College initiatives, policies and bylaws.
Public Advisory Network of British Columbia
The College continues to be a part of, and contribute to, the Public Advisory Network of British Columbia (BC-PAN). BC-PAN is a public advisory group comprised of multiple health regulatory Colleges and a group of public advisors with a mandate to bring the public voice and perspective to health regulation in BC.
BC-PAN was formed on September 25, 2019 with the goal of encouraging more comprehensive and meaningful public engagement on important issues related to health-care regulation in BC. The public members are asked to provide their feedback on a variety of topics to help guide professional standards and policies, strategic priorities, and communications directed at the public.
The health regulators involved in the BC-PAN include the:
- BC College of Nurses and Midwives
- College of Chiropractors of BC
- College of Dental Surgeons of BC
- College of Dieticians of BC
- College of Occupational Therapists of BC
- College of Opticians of BC
- College of Pharmacists of BC
- College of Physical Therapists of BC
- College of Physicians and Surgeons of BC
- College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC
There are currently 16 public advisors involved with the BC-PAN. The public advisors have varying levels of experience interacting with healthcare professionals and were selected to represent the diversity of the BC population.
Over the course of the 2020/2021 fiscal year, the College participated in three public engagements with the BC-PAN group. During these meetings, the following topics were discussed:
Responding to the COVID-19 pandemic
- Virtual Care
- Cultural Safety and Humility
- Social Media Standards for Health Professionals
- Equalizing the power balance during the complaints process
- Improving Codes of Ethics
- Public Registers
The College looks forward to continuing this valuable work as part of the BC-PAN over the coming fiscal year.
Website Engagement Survey
From December 17, 2020 to January 31, 2021, the College conducted a Website Engagement Survey to gather input from the public, pharmacy professionals and other health care partners on their experiences using our website (bcpharmacists.org) and how we can improve it.
As a regulator, the College aims to be forward-thinking and able to anticipate change to support good pharmacy practice and continue to ensure safe and ethical pharmacy care for British Columbians.
We want to ensure that our website continues to provide both the public and health professionals with an accessible and trusted resource for information related to pharmacy practice and regulation in BC.
bcpharmacists.org is a vital point of contact between the College and members of the public, as well as pharmacy professionals, and other health partners. As the College continues to progress in how it ensures safe and ethical pharmacy care for British Columbians, it is important that our website continues to evolve with us.
Access to information and content delivery are vital components of health regulation. The College’s website enables us to fulfill a number of our organizational values including: consistency and transparency in our processes and messaging; providing accurate and useful information; and engaging meaningfully with all stakeholders.
Feedback gathered from the survey will help us make necessary improvements to our website to ensure that we are providing you with the most seamless access possible to the information you need.
Customer Satisfaction Survey
— BC Pharmacists (@BCPharmacists) October 21, 2020
From October 20 to November 27, 2020, the College hosted its third-annual Customer Satisfaction Survey to collect feedback on our performance from our external stakeholders.
As a fundamental component of BC’s health system, the College of Pharmacists of BC is committed to serving and protecting the public. A big part of how we do this is by providing good customer service through the delivery of high quality services and assistance.
The survey was completed by a total of 741 respondents, attracting significant public participation with over 6% of respondents identifying as members of the public.
The feedback gathered through this survey will be used to inform the College’s ongoing service objectives and ensure that we continue to deliver professional and ethical service that enables us to meet our mandate of protecting the public through the regulation of pharmacy practice in BC.