The College ensures that the practice of pharmacy meets or exceeds the standards set out to protect the public through its Practice Review Program, continuing education requirements and complaints process.
Practice Review Program
The Practice Review Program is an in-person review of a pharmacy professional’s practice and the pharmacy where they work. The program aims to protect public safety by improving compliance with College Bylaws and Professional Practice Policies and ensuring consistent delivery of pharmacy services across BC.
Under the Practice Review Program, every pharmacy and pharmacy professional in BC will be reviewed to ensure they meet College standards. The Program’s multi-year time frame allows for all pharmacies and pharmacy professionals currently practising in BC to be reviewed on a cyclical basis.
Practice Review Program Statistics 2018/2019
Community Pharmacy Practice
| March 1, 2018 - February 28, 2019 | Total |
|---|---|
| Pharmacy Reviews | 287 |
| Pharmacy Professional Reviews | 796 |
| Pharmacists | 738 |
| Pharmacy Technicians | 58 |
Hospital Pharmacy Practice
| March 1, 2018 - February 28, 2019 | Total |
|---|---|
| Pharmacy Reviews | 21 |
| Pharmacy Professionals Reviews | 439 |
| Pharmacists | 118 |
| Pharmacy Technicians | 311 |
Practice Review Program Data
Throughout the practice preview process, areas of non-compliance are identified, documented, and resolved. For program evaluation, development, and education purposes, the 5 most frequent non-compliance categories for each area are reviewed and identified.
Focusing on the most frequent areas of non-compliance, in addition to the in-person specific education provided throughout the review, the PRP is able to specifically target education materials and other program development initiatives.
Based on data collected during reviews, the following top areas of non-compliance were identified:
Top areas of non-compliance in Community Pharmacy:
- Security
- Equipment and References
- Prescriptions
- Inventory Management
- Pharmacy Manager Responsibilities
Top areas of non-compliance in Hospital Pharmacy:
- Sterile Compounding
- Inventory Management – Nursing Unit
- Pharmacy Manager’s Responsibilities
- Ambulatory Services
- Equipment and References
Top areas of non-compliance in Pharmacist reviews:
Community Practice
- Counselling
- Documentation
Hospital Practice
- Patient Identification Verification
- Counselling
Top areas of non-compliance in Pharmacy Technician reviews:
Community Practice
- Collaboration
- Documentation
Hospital Practice
- Patient Identification Verification
- Documentation
As a result of the collaborative nature of the Practice Review Program, with one-on-one follow up between COs and registrants after reviews, all action items identified were resolved, and there were no referrals to the Inquiry Committee in the 2018-2019 fiscal years.
Practice Review Program: Registrant Feedback Survey
Since the inception of the Practice Review Program, the College’s Practice Review Department distributed voluntary, anonymous, online surveys to registrants after their reviews had been conducted and action items completed. The intent of these surveys was to provide a general perception of the performance of the Practice Review Program in various areas.
The survey was completed by 31% of community pharmacy registrants and 25% of hospital pharmacy registrants.
Findings: Community Practice
Overall feedback results for PRP were very positive as seen in overall rating scores for each section
- Registrants MOST Satisfied with:
- Pharmacy Technician Review (100.00% - Agreement Rating)
- Compliance Officers (98.48% - Agreement Rating)
- PRP Tools – Pharmacy Technicians (96.92% - Agreement Rating)
- Registrants LEAST Satisfied with:
- Action Item Portal (82.58% - Agreement Rating)
- Pre-Review (82.65% - Agreement Rating)
- Pharmacy Review Scheduling (87.76% - Agreement Rating)
- Most Impactful Areas of Pharmacy Review to Practice:
- Documentation
- Prescriptions
- Security
- Pharmacy Manager Responsibilities
Findings: Hospital Practice
Overall feedback results for PRP were very positive as seen in overall rating scores for each section
- Registrants MOST Satisfied with:
- PRP Tools – Pharmacy Review (100.00% - Agreement Rating)
- Hospital Pharmacy Review (100.00% - Agreement Rating)
- Compliance Officers (98.33% - Agreement Rating)
- Registrants LEAST Satisfied with:
- Pre-Review (80.00% - Agreement Rating)
- Hospital Pharmacy Technicians – PRP Tools (90.06% - Agreement Rating)
- Hospital Pharmacist Review Results (92.16% - Agreement Rating)
- Most Impactful Areas of Pharmacy Review to Practice:
- Inventory Management – Nursing Units
- Security
- Narcotics and Controlled Drug Substances
- Patient Records and Documentation
To learn more about the Practice Review Program visit bcpharmacists.org/prp.
Professional Development
The College’s Professional Development and Assessment Program (PDAP) helps to ensure that pharmacy professionals continue to provide safe and effective pharmacy care.
Continuing education is mandatory for all registered pharmacy professionals in order to renew their registration. Each pharmacy professional must complete a minimum of 15 hours of continuing education documented on at least 6 learning records annually.
Registered pharmacy professionals must complete a minimum of 5 hours of accredited learning as part of their 15 total hours in order to satisfy their annual professional development requirements and maintain registration.
Registered pharmacy professionals use the CE-Plus tool to submit their annual professional development requirements as set out by PDAP. The CE-Plus tool is available through the College’s secure eServices website.
Accredited Hours
Accredited learning activities have been reviewed using stringent criteria to ensure they are of high quality, unbiased, and clearly identify learning objectives for participants. Accredited programs indicate the number of accredited hours (CEUs) assigned to the activity, and identify the accrediting body (such as UBC CPPD, CCCEP, ACPE). Usually a certificate or documentation is received upon completion.
PDAP Mobile
The College’s Professional Development and Assessment Program (PDAP) Portal is now available through an easy to use mobile app.
PDAP Mobile is a mobile app that allows pharmacists and pharmacy technicians to easily enter, edit and submit their required continuing education learning records through their mobile phone or device.
Pharmacists and pharmacist technicians can now submit their continuing education learning records through the PDAP-Portal within the College’s secure eServices website or through the new PDAP Mobile app.
At a professional development conference or course? This app makes it easy to document your learning in real time.
Use the download links above or search “PDAP Mobile” in the Apple App Store or Google App Market to download the app.
Learn more at bcpharmacists.org/pdapmobile